Refund Policy | CoachYou360
Effective Date: February 10, 2026
This Refund and Cancellation Policy outlines the terms for all purchases made from CoachYou360 LLC (“we,” “us,” or “our”). By making a purchase, you agree to the terms of this policy. This policy is part of our Terms and Conditions.
In compliance with the Virginia Consumer Protection Act, this policy is conspicuously posted to inform you of our terms before you make a purchase.
1. Digital Products and Services (No Refunds)
All sales of digital products, services, and content are final.
Due to the immediate, non-returnable nature of digital products, we do not offer refunds or exchanges for any of the following:
•Digital Downloads: PDFs, workbooks, guides, and other downloadable files.
•Online Courses & Educational Programs: Including The Testing Season™, Systems Saved Me, Holy Yes, and Holy Shift.
•Web and Mobile Applications: All app purchases and in-app purchases.
•Community and Membership Access: Fees for access to online communities or membership sites.
•Assessments and AI-Assisted Tools: Fees for using our proprietary assessments or AI tools.
Once a digital product is purchased and access is granted (e.g., download link sent, course access provided, app unlocked), the sale is considered final and non-refundable.
2. Scheduled Services (Coaching, Mentoring, Consultations)
All fees for scheduled services are non-refundable.
When you book a coaching session, mentoring call, or other scheduled service, you are reserving a specific time slot. Therefore, the following policy applies:
•Cancellations: We do not offer refunds for cancelled appointments.
•Rescheduling: We require a minimum of 48 hours’ notice to reschedule an appointment. You are permitted one (1) reschedule per booked session, provided you give at least 48 hours’ notice.
•Late Reschedules & No-Shows: If you attempt to reschedule with less than 48 hours’ notice, or if you fail to attend your scheduled session (a “no-show”), your session will be forfeited, and you will not be entitled to a refund or a reschedule.
3. Dispute Resolution
We are committed to customer satisfaction. If you have a concern or dispute regarding a purchase, please contact us at tonia@coachyou360.com within seven (7) days of your purchase date.
We will work with you in good faith to resolve the issue. However, initiating a dispute does not guarantee a refund. As outlined in this policy, all sales of digital products and scheduled services are final.
4. Price Changes
Prices for our products and services are subject to change without notice. We are not responsible for refunding any price difference if a product or service you purchased is later offered at a lower price.
5. Acknowledgment
By making a purchase from CoachYou360 LLC, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.
Contact Us
If you have any questions about this policy, please contact us before making a purchase:
CoachYou360 LLC
•Email: tonia@coachyou360.com
•Website: https://coachyou360.com